Terms of Services

Floral Haven – Terms & Conditions

Welcome to Floral Haven — where nature and elegance meet in every plant and flower display.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Floral Haven customer.

1. Definitions


Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Floral Haven website.
By placing an order, you confirm your acceptance of these Terms.
In the event of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information


Business Name: FUPAL CO LIMITED
Registered Address: UNIT 903A,  9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG
Registration Number:  78911491

4. Our Offer


At Floral Haven, we are committed to:

  • Showcasing a curated collection of plants, planters, flowers, and home décor with accurate product descriptions and high-quality imagery.

  • Providing transparent pricing, including taxes and shipping costs at checkout.

  • Keeping up-to-date stock and availability information on our website.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent upon successful checkout.

  • All payments are securely processed via trusted third-party payment gateways.

  • Floral Haven reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.

6. Right of Withdrawal


You may return eligible items within 14 days of receiving your order.
Returned items must be unused, in their original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

  • Items must be returned in their original, undamaged condition for refund eligibility.

  • Refunds will be issued to your original payment method once approved.

8. Pricing

  • All prices are listed in USD.

  • Floral Haven reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable duties or taxes.

9. Product Quality & Warranty

  • Each plant, planter, and home décor item undergoes a thorough quality check before dispatch.

  • Product images are taken to accurately reflect actual colors and textures.

  • Report any issues within 14 days of receiving your order.

  • Warranty does not cover misuse, wear and tear, or improper storage (e.g., staining, fading, or damage from pets).

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on the destination.

  • You’ll be notified of any delays or stock issues. If we are unable to deliver, we may offer a substitute or full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept all major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Report any issues within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, repair, or refund.

13. Dispute Resolution

  • We aim to resolve all disputes fairly and transparently.

  • If necessary, unresolved disputes may be referred to an independent mediator.

14. Force Majeure


Floral Haven is not liable for delays or disruptions caused by unforeseen events such as natural disasters, courier issues, or supply chain interruptions.

16. Changes to Terms


We may update these Terms & Conditions from time to time.
The latest version will always be available on our website and becomes effective immediately upon posting.