Shipping policy
Floral Haven – Delivery Information
At Floral Haven, every plant, flower arrangement, and home décor piece is packed with care and precision — from our studio to your doorstep. Whether it's a fresh blooming plant, a stylish flower pot, or a decorative plant stand, we ensure your order arrives safely and beautifully.
🚚 Delivery Options & Shipping Costs
Shipping fees are calculated automatically at checkout based on your location and order weight:
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Standard Delivery: ~4 working days
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Express Delivery: ~3 working days
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Priority Delivery: ~2 working days
📍 Note: Delivery times may vary for remote or rural locations.
📦 Packaging & Handling
Every Floral Haven order is:
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Carefully packaged using eco-friendly materials to ensure safe delivery
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Discreetly shipped for added privacy
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Delivered with the utmost care to your home, ready to bring nature’s charm to your space
🎁 Gifting? Add a personalized message or opt for luxury gift wrapping at checkout.
Orders with multiple items may be combined into a single shipment unless requested otherwise.
📅 Delivery Schedule
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Delivery Days: Monday to Friday
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No Deliveries: Saturdays, Sundays, or public holidays
Order Cut-Off Time:
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Orders placed before 1 PM will ship the same business day
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Orders placed after 1 PM will ship the next business day
⚠️ Important Notes
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Remote Areas: May require additional delivery time or incur extra fees
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Missed Deliveries: Redelivery charges may apply if you're unavailable to receive your order
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Damaged or Incorrect Orders: Please contact us within 48 hours of delivery with clear photos so we can resolve the issue swiftly and gracefully
📦 Track Your Order
Once your order has shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real-time — from our hands to yours.
💬 Need Assistance?
Have a question about shipping or a custom delivery request?
We’re here to help!
👉 Visit our Contact Us page and let us ensure your Floral Haven experience is seamless, safe, and full of natural beauty.