Refund policy

Floral Haven – Return & Refund Policy

At Floral Haven, we want every plant, flower arrangement, and home décor piece to feel like the perfect addition to your home. If something doesn’t feel just right with your order, we’re here to make it right — with care, simplicity, and beauty.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

✅ Eligibility for a Refund


You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this time period

  • The item is unused, unopened, and in its original packaging

  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items


We cannot accept returns for:

  • ❌ Items that have been used, damaged, or altered after delivery

  • ❌ Custom or made-to-order items

  • ❌ Final sale, clearance, or heavily discounted products

  • ❌ Items marked as non-returnable at checkout

📝 How to Request a Return


To begin your return, please contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process


Review & Approval
Our team will assess your return request and may ask for further details if needed.

Return Instructions
If your return is approved, we will provide shipping instructions and the return address.
📦 Return shipping is the customer’s responsibility unless the item was faulty or incorrect.

Refund Issuance
Once your returned item has been received and approved, your refund will be processed to your original payment method.
⏳ Please allow 5–7 business days for the refund to appear, depending on your payment provider.

📌 Important Notes

  • All returns must be pre-approved and in original condition with original packaging

  • Shipping fees are non-refundable unless the item was incorrect or damaged

  • Returns received in poor condition or showing signs of wear may be declined

  • Excessive or suspicious return activity may result in an account review or return denial

💬 Need Help?


We’re here to support you every step of the way.
Please visit our Contact Us page with any questions or concerns, and our support team will ensure your Floral Haven experience is as seamless and beautiful as the flowers and plants you choose.